RETURN AND CANCELLATION POLICY
Orders cannot be canceled after they are shipped. If you decide to cancel after shipment our standard return policy applies.
Adequately pack the item to avoid shipping damage. Returns must be shipped in an unused new shipping box. All non-defective product returns must be returned to the original undamaged new condition. Non-defective items that have been installed may not be returned.
- All orders must be returned within 30 days of the order date.
- Return shipping cost is the customers’ responsibility unless return is due to an ICS error, or the item is damaged/defective upon receipt.
- There is a 20% restocking charge on all returns received in non-defective and / or undamaged condition.
- ICS can refuse on all items returned and found to be damaged or altered from original and or new condition.
- Returned Products Damaged in Shipment are the shipper’s responsibility to file a claim with the carrier for reimbursement.
- Restocking fee can be waived if a re-purchase of material is made. Customer should notify ICS of re-purchase order number on return.
- Customer should provide a copy of original order with return.
SHIPPING
Items generally ship between 1-2 days of purchase. All back orders will be shipped asap based on material and availability. CopperTubingSales only ships Monday through Friday.