Can I purchase items not listed on your site?
- Yes, If the item you're looking for isn't listed on our website, get in touch with us. We can likely source the product for you, though we can only obtain items made by manufacturers we currently carry. If the item is discontinued, we may be able to offer a suitable replacement from our inventory. Contact us for pricing and availability details, and please allow 2-3 days for quotes on these items.
Do you have a local distributor close to me that I can get it from?
- At this time, we only have a location in Browns Summit, NC. All items will ship directly to you.
Where is ICS (DBA. CopperTubingSales.com) located?
- CopperTubingSales main office is in Browns Summit, NC.
Where does my order ship from?
- All orders will ship directly from our warehouse in Browns Summit, NC. In some cases, we will ship merchandise directly from the supplier in order to get it to you as quickly as possible.
Can I place an order outside of your office hours?
- Yes. Orders can be placed online 24 hours a day. Our customer service team is available by phone from 8am–5:00pm Monday – Friday.
Do you drop ship?
- We do drop ship orders if it means that you will receive them faster. Most orders will ship directly out of our warehouse.
Can I change my order once it's been placed?
- Yes. Please call us as soon as possible and we may be able to adjust it for you. Be aware that once an order is processed, we might not be able to accommodate your requested edit. If you're unable to update your order as desired, please contact us, and we'll gladly help you create any necessary returns or new orders.
Do you ship internationally?
- We do ship some orders outside of the United States. For these types of orders, please email your inquiry to us here.
**Note: Question not answered, Contact us.**